Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional data to united states, please practise then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit bill of fare) matches the accost recorded in your Google payments eye settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
  • Try using a Google Play gift menu to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop figurer, try the transaction using the Google product'south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the guild once more.
    • Try creating a new Google account if you don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired menu"

Cheque to see if your payment method is up to engagement. If it isn't, update information technology in the Payments middle.

"Unable to consummate transaction. Please employ another grade of payment."

Annotation: These steps also apply if you come across the error message "Your payment didn't go through. Please try a unlike payment method or attempt over again later."

Try the post-obit:

  1. Bank check to see if your payment method is upwards to date. If it isn't, update it in the Payments center, so effort your purchase once again.
  2. Make sure you have enough money in your business relationship for the purchase.
  3. If y'all're nevertheless having problems, contact your bank to run across if at that place's a problem with your business relationship.
  4. Effort making the purchase over again with a different payment method.

"Your payment was declined due to an issue with your account"

If you lot encounter this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • We need a fiddling more information to comply with EU law (European customers merely).

To set the issue, try the following:

  1. Go to the Payments heart.
  2. Accept action on whatever errors or requests in the payments center.
    1. You might need to verify your identity earlier you lot can buy anything through your Google Account.
  3. Brand sure your proper noun, address, and payment information are upward to date.

"Unable to procedure payment: Low carte du jour balance"

Y'all might not have plenty funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported every bit stolen. Y'all must verify the card before you can use information technology once again:

  1. Get to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Within two days, yous'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you endeavor to verify the payment method again:

  1. Confirm which card you lot desire to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more 2 days: Bank check your card argument. You should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a dissimilar carte du jour.

If the carte you want to utilise isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Learn more about what to practise if yous temporarily or permanently closed your payments contour.

If you're still having problem, contact support.

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